When a student writes to say something on their dashboard is wrong, the quickest route to an answer is usually to look at the dashboard they are looking at.
Student Search
Students > Student Search finds a student and shows their record. Use it to confirm you have the right person, and the right section, before you change anything. Alongside it, View All Students lists a whole class and Add Student to Class handles enrolment by hand.
Login as Student
Students > Login as Student opens that student's account so you can see their dashboard exactly as they see it. Most reports of a wrong grade or a missing module resolve in under a minute from this view, because the thing the student is describing is visible immediately.
Before you use it
Two checks answer a good share of questions without ever entering a student's account:
- Reports > Reports Hub > Tracker Sync Errors, for anything about missing steps.
- Course Setup > Check Readiness, for anything about a grade that is not calculating. A course misconfiguration affects the whole section, not just the student who happened to write to you.