Troubleshooting Fitness Tracker Sync Issues
Fixing sync problems If your activity is not appearing correctly in eFit, work through these steps. eFit reads your...
eFit Support · Knowledge Base
Find your answer in seconds
Search 56 guides written for eFit students, covering trackers, syncing, grades, and your account.
Troubleshooting
14 articles in this category (page 1 of 2)
Most read first, over the last 90 days
Refresh My Activity: Sync Your Steps on Demand
eFit reads your steps, workouts, and heart rate from Google Health (your workouts and heart rate become eFit Minutes)...
Google Will Not Let You Sign In (Can't Access This Service)
You tap Continue to Google, choose your Google account, and instead of the permissions screen Google shows you...
eFit Says Your Google Account Needs a Google Health Profile
You choose Connect with Google Health in eFit, sign in with Google, approve everything it asks for, and instead of your...
Sign In With Google Sends You to a Fitbit Page
You choose Sign in with Google while setting up Google Health, or Connect with Google Health in eFit, and a page on...
Your Activity Shows on Your Phone but Not in eFit
Use these steps when your steps or activity show on your phone but do not appear in eFit, even after you sync. The most...
Synced to Google Health but No New Activity in eFit
Use these steps when your activity is in the Google Health app and eFit is already connected to Google Health, but no...
Google Health Is Not Syncing With Apple Health (iPhone)
Your iPhone is counting steps. You can open the Health app and see them. But the Google Health app shows an empty week,...
Open the Google Health App Regularly to Keep Your Data Flowing
Wearing your tracker is only half of the job. Your activity has to travel from the watch to your phone and into Google...
Compare Your Steps Day by Day: The Week View Screenshot
When your steps or your activity grade look wrong, the question that settles it is always the same: on which dates does...