Delete your eFit account or app data
This page explains how students and instructors can delete their eFit account, or only the data the eFit Android app sent to eFit, and what eFit may keep. It applies to the eFit website and the eFit app for the eFit Fitness Tracker watch, published by eFit Software LLC.
Delete your account yourself
Sign in to eFit and open Delete Your Account. Confirm with your password.
Your account locks right away and your tracker disconnects. After 14 days eFit deletes your data. Until then you can sign in and choose Keep my account.
Or ask us by email
Locked out, or want to keep your account and remove only what the app sent? Email support@efit.health from the email address on your eFit account.
Subject: "Delete my eFit account", or "Delete my eFit app data" to keep your account and remove only what the app sent.
Include your name and your school. We confirm the request comes from you, then complete it within 30 days and email you when it is done.
What is deleted
- Account deletion: your eFit profile and sign-in, the activity, heart-rate and workout data the app uploaded, food entries, your connected phones and their access tokens, and data from a Google Health connection.
- App data only: the activity, heart-rate and workout data the app uploaded, food entries logged in the app, and your connected phones. Your account and course enrollment stay.
What eFit may keep
If you are enrolled in a school course, your school owns your course records, such as grades. eFit keeps your name and course work for your instructor until 30 days after the course ends, so final grades can be posted, and then deletes them. Payment records stay for 7 years, as tax law requires, with your name and email removed. Copies in backups expire within 90 days.
Remove app data from your phone yourself
- In the eFit app, open Settings and tap Forget band. This removes the watch and the sleep and heart-rate history kept on your phone.
- On the eFit website, open the Fitness Tracker page and disconnect the eFit app. Your phone stops sending data to eFit.
- Uninstall the eFit app to remove everything it stored on your phone.
Sleep, blood-oxygen estimates and phone alerts never leave your phone, so there is nothing to delete for them on eFit's servers. See the eFit privacy notice for details.